Sebastian is co-creator and chief strategist at Lufthansa’s Innovation Hub. I really enjoyed speaking with Sebastian and think you will enjoy listening to our conversation. Sebastian has a refreshingly real and insightful perspective on pretty much everything. Even if you are not involved in the transportation industry we touch on topics that all of us who travel are dealing with. We get into topics that are out of his day to day and get to the heart of some of the real issues facing the travel industry.
A bit of background, the Lufthansa Innovation Hub scouts and builds startups and digital companies with strong products for travel to jointly co-create innovative offers. Essentially, the innovation hub is a bridge between the travel startup community and the well-established Lufthansa Group.
A quick thank you to the team at Future Travel Experience for introducing me to Sebastian. Even if you are not in aviation FTE is a fascinating resource for events and insights for the world of travel and I highly recommend taking a look at what they have going on. Google future travel experience and you will find them.
If you only have a short amount of time I recommend…making time to listen to the entire show. There is so much great insight that it is too hard to prioritize.
How to get in touch with Sebastian:
About Lufthansa Innovation hub [06:25]
How Acceleration works at LIH [08:45]
Finding the sweet spot of business opportunity [10:53]
What Departure Unknown does to its guests [12:19]
The Travel Journey defined by LIH [13:12]
What Sebastian means by LIH as an operating system [15:12]
Build Measure learn [17:16]
The value of check in a customer touchpoint [22:27]
The probability of airlines sharing data [24:07]
What large corporations can learn from startups[ 26:13]
Future consumer expectations on brand consistency [29:15]
Lufthansa Innovation Hub’s perspective on AI [34:25]
The relationship between service/product and AI assistants [36:39]
Opportunity areas for airlines [39:44]
Why Berlin as a location for an innovation hub [42:44]
Biggest challenges at the Lufthansa Innovation Hub [45:15]
Consistent characteristics of innovative people [48:48]
Why travel is important to Sebastian [50:27]
Links from the show: